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Resources
UltraCart Conversations
Elevate customer engagement, drive conversions, and establish meaningful connections with your audience through a unified Web Chat and SMS platform.
Mobile SMS
Conveniently connect with your customers through mobile text conversations. Initiate interactions with your existing clientele or respond to inbound text messages to foster meaningful engagements and enhance your customer experience.
Web Chat
Seamlessly interact with your customers and enhance engagement through StoreFronts Web Chat.
Web Chat is a powerful tool that allows you to connect with your customers in real time. It’s a great way to answer questions, provide support, and increase conversions.
Engagements
Connect with your customers and drive conversions with preset engagements that can be triggered based on specific behavior or conditions. Engagements automate the execution of a tailored and effective marketing, sales and conversion strategy.
Canned Responses
Streamline your SMS and Web Chat conversations by incorporating canned responses, a time-saving feature that allows you to quickly craft thoughtful and dynamic messages to enhance your customer support operations.
Queues
Efficiently manage your customer support operations by utilizing Queues, a powerful feature that allows you to segment conversations and agents into specific buckets. With Queues, you can streamline your customer support operations by assigning the right conversations to the right agents based on their expertise and availability, ensuring that your customers receive timely and effective support.
Conversation Archives
Effortlessly search, filter, and access your entire SMS and Web Chat interaction history with a unified dataset.
This readily accessible archive empowers you to customize marketing tactics, elevate customer service, foster seamless communication across all platforms, and steer clear of superfluous or duplicative interactions with your clientele.
Seamless integration
UltraCart Conversations is a fully-integrated chat platform that seamlessly connects to every aspect of your UltraCart account. By integrating with your products, orders, shipping, flows, and customer data, Conversations provides more successful SMS and Web Chat interactions, driving conversions and boosting customer engagement. With Conversations, you can offer a personalized experience that sets your business apart and keeps your customers happy with top-notch service.
- Reduce the risk of cart abandonment with live chat support during the checkout process.
- Easily add coupons and products to a customer's cart in real-time using the Web Chat interface.
- Gain valuable insights into your customers' journey and experience during a chat session using the dynamic customer context panel.
- Understand your logged in customers' value by reviewing their on-demand order history and LTV during a chat session.
Automated Sentiment Analysis
With automated sentiment feedback, you can quickly find and review customer interactions that do not yield positive outcomes. This enables you to modify your communication strategy, thereby increasing the likelihood of positive engagements.
Automated Image Moderation
The UltraCart conversation platform features an advanced monitoring system that automatically detects and promptly removes any potentially offensive or disturbing images, ensuring a safe and welcoming environment for all users. Additionally, this powerful feature helps to maintain the integrity of the platform's content and provides peace of mind for users who can confidently engage in conversations without the risk of encountering harmful or inappropriate visuals.
Developing for Clients?
The UltraCart Developer Account provides you with a sandbox to quickly and easily move forward without the typical account sharing roadblocks. StoreFronts within the developer account must remain locked until they are pushed to an active UltraCart account or the developer account is changed to a paid account.
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